The Canadian Red Cross Society, a non-profit, humanitarian organization dedicated to helping Canadians, as well as the most vulnerable throughout the world, is seeking a Friendly Phone Volunteer to work with the Community Health Teams. Reporting to the Program Coordinator, the incumbent will be responsible for establishing and maintaining regular telephone contact with assigned Clients for the purpose of providing them with company, companionship, and a connection with their community.
RESPONSIBILITIES
Responsibility 1. Regular Telephone Calls to Clients
- Make regular telephone calls to assigned clients.
- Spend time in conversation with the Clients talking about subjects that interest both the client and the volunteer.
- Engage the client in conversations that may highlight any challenges or issues in the client’s life.
- Promote local community events, programs and encourage their participation.
- Participate in ongoing training as required.
Responsibility 2. Reports any issues or concerns found
- Maintain regular communication, and report any health, psychosocial, or safety concerns for assigned clients to the Supervisor.
- Provides all completed weekly reports to Coordinator on a regular basis as required. These reports will include information such as: date and duration of call.
Responsibility 3. Employees and Volunteers at every level are responsible for safe work practices and to adhere to practices outlined in their applicable provincial Occupational Health and Safety Act.
- Participates and promotes completion of mandatory health and safety education/orientation.
- Participates and promotes respectful communication between all personnel and clients to promote a healthy and safe workplace.
- Aware of and adheres to policies and procedures related to health, safety and quality matters to ensure employee, volunteer, and client safety.
- Ensures all near-misses and incidents are promptly and accurately reported to Coordinator or designate.
- Participates in discussions regarding safety awareness during team meetings.
Responsibility 4. Support other Red Cross initiatives, as needed, to provide for a coordinated team effort to meeting the needs of the vulnerable in the community.
- Contributes to a healthy and safe working environment.
- Performs other duties as required.
QUALIFICATIONS
- A satisfactory Enhanced Police Information Check
- Consistent availability
- Excellent English and/or French language communication skills, depending on location and client requirements.
- Knowledge and understanding of issues that might arise with individuals experiencing mental health issues, including social isolation and loneliness.
- Strong interpersonal, customer service and empathy skills
- Pleasant, happy demeanor
- Punctual and organized
- Commitment and clear understanding of privacy and confidentiality.
WORKING CONDITIONS
- The majority of the work is performed from the volunteer’s home environment.
- Hours of work will be determined by the supervisor depending on volunteer availability and client needs.
The Canadian Red Cross is committed to gender equality and social inclusion in our workplace. All qualified applications will receive consideration without regard to sex, gender identity, gender expression, sexual orientation, race, ethnic origin, color, religion, nationality, disability, age, or any other characteristic protected by applicable law. We encourage all qualified persons to apply particularly Indigenous peoples, persons with disabilities, ethnic minorities, visible minorities, and others who share our values and contribute to fostering an inclusive and diverse workplace. Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process
